Owen Bunnell Inc. (OB) warrants, to the original retail purchaser, all OB products to be free from defects in material and workmanship for the life of the product when purchased from an authorized OB Dealer. Please note that warpage is not covered under our warranty if you have an 'original' OB Shaft. However, warpage IS covered under our warranty if you have an OB Plus Shaft. You can tell if you have a plus shaft by looking at the logo on the bottom of your shaft, if it has a + symbol to the right of OB then you have a plus shaft. You can view pictures of the plus shafts HERE to confirm that is what you have.
Product registration is required within 90 days of purchase and should be completed on our website HERE. Failure to fully complete the product registration in a timely fashion may lead to difficulty and/or delays in getting warranty service.
In the event an OB product needs repair or replacement, it must be returned with our product return form which can be found HERE. Once we receive your product with a product return form then we will inspect it and make a determination of warranty coverage. All warrantable issues will be repaired if possible. In those circumstances where the warrantable issue is not repairable, the product will be replaced. If the condition is not a warrantable issue, OB will contact the owner with an estimate for repairs, or replacement. In the event OB receives a package with no discernible contact, the package will be held until claimed. At that time, the item can be considered for determination of warranty coverage.
Things not covered by the OB Warranty include, but are not limited to:
Damage due to abuse or neglect.
Warpage. Most cue manufacturers do not warranty warpage. At this time, warpage is not covered under warranty by OB. However, as mentioned above, if you have a plus shaft then warpage is covered.
Damage caused by playing with OB Shafts without the carbon fiber pad which is placed between the tip and the ferrule.
Reducing the tip diameter of an OB-1/OB-1+ or OB Classic/OB Classic+ below 12.25mm
Reducing the tip diameter of an OB-2/OB-2+ or OB Pro/OB Pro+ below 11.25mm
Reducing the tip diameter of an OB Break Shaft below 12.5mm
Custom joint work provided outside OB to fit a partial OB Shaft to a cue. When a partial OB Shaft is the original purchase from OB, then OB will replace any defective product with another partial OB Shaft.
Switching or changing OB Shaft models. If an OB Shaft needs to be replaced under our warranty, it will be replaced with the same model as originally purchased. In the event that particular model is not available, then OB will choose the most appropriate replacement cue shaft.
This is the sole warranty of OB and no other warranties are either expressed or implied, in fact or by law.
OB liability is limited to the replacement of the OB product.
OB shall not be liable for any consequential, special, incidental or punitive damages resulting from or caused by any failed OB Products.